Fax Parcel N’ Print at SM Megamall

Recently, we have been making use of the services of Fax Parcel N’ Print at SM Megamall quite often. They offer a whole range of services — from printing calling cards to photocopying to binding.

So far, we’ve gotten the service that we ultimately need but I wish that they could improve on having their staff be more customer-oriented. I don’t know if the branch is undermanned but every time we go there, we need to wait for about 10 minutes before someone comes up to us to ask us what we need. You see the staff moving about, proceeding to do their thing or their assignment while you wait at the counter.

When they do come to talk to you, they inquire about what you need but I always get the feeling that I’m the 100th customer they have talked to as they all look tired or bored with what they do.

You may ask why we keep going there then — well, they do get the job done in the end and at the time they say they will (most of the time). Their rates are acceptable too. If the staff were any the least bit more responsive or more enthusiastic, then they’d probably be perfect!

The last time we were there, we were attended to by a lady named Lhoyda. I write about her as she is the first staff of that branch who has shown some customer orientation in my several visits to Fax Parcel N’ Print. She is pleasant and makes a conscious effort to ensure that the customer is served well or appeased if angry.

There was a bit of delay in getting some documents that we had bound as all of the staff who were trained to do it had all decided to go on a break at the same time. Lhoyda, in all the time that I have waited at the branch, was the first staff to always say: “Pasensya na po, ma’am…” Even as I started to get a bit irked because of the slow service, she would always talk to me pleasantly and calmly.

In the end, we got what we needed and was of course, happy with the help that Lhoyda gave us.

Anyway, if you need to get to Fax Parcel N’ Print, they have branches at SM City North Edsa, SM Megamall (Unit 33, Lower Ground, Building A), and at SM Mall of Asia. You can reach the Megamall branch at 633-8116 or at 634-2459 in Metro Manila, Philippines.

Leave a Reply

You must be logged in to post a comment.