Busy Streets

Most of the time, when you enter a carpark building, parking area, or even a subdivision, chances are you will have to stop for inspection or surrender an ID to the security guard on duty. It has happened to me several times that the guards want to talk to me but instead of going to my side (I’m the driver in front of the steering wheel), they will stay near the window close to the front passenger seat and expect you to lean over, open the window on the other side, and talk to them.

If the passenger seat is empty, chances are you will have to strain yourself just to open the window near that side. So what I do is just stay put, keep still until the guard finally understands that he has to come on over to the other side so that I can talk to him.

It sounds like common sense but as we know, common sense isn’t too common at all. Still on security guards, the other time, I was at this mall, and a security guard was in a hurry to get in the same direction that I was going that he blocked my way. We both stopped and he said: “Mauna na kayo.” (Go ahead.) I was feeling a bit nasty as why did he wait for me to get so cramped in my space, so I replied, sarcastically: “Sige, mauna ka na.” (Go ahead.) I’ll give you one guess what he did. Well, maybe there was an emergency. =)

Bottom-line, service establishments must train their security guards properly when it comes to dealing with clients/visitors. Every individual in a company is a marketing person. Service-oriented guards will make for happy clients.

This entry was posted on Tuesday, August 1st, 2006 at 7:03 pm and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.