Archive for the 'Customer Service' Category

First Class Hospital, Third World Elevators

Thursday, June 29th, 2006

Recently, we have found ourselves going to the new Medical City for our medical needs. It is conveniently located, parking is a breeze, and it has new facilities and reputable doctors.
When you go to the doctors’ clinics though, it is quite frustrating to wait for the elevators. We are told that new and additional elevators [...]

Customer Service Tips (Part 2)

Saturday, June 3rd, 2006

(continuation)
4. Do not argue with an irate client. – No matter what you say to an angry client, you are sure to lose. As they say, the customer is always right. Just find a way to help the client out instead of making statements like “you can put all the blame on me.” Such statements [...]

Customer Service Tips (Part 1)

Tuesday, May 30th, 2006

A few weeks ago, I had my car serviced at Honda Cars Pasig. I usually bring my car there for kilometer checks and other major/minor repairs and up until the last time, service was generally okay, even good the last few times. From my experience with Service Advisor N., I have a few tips [...]

Information at Tiendesitas

Monday, May 8th, 2006

We were at Tiendesitas yesterday and we were searching for Dulcelin so we could buy some mango torte.
We thought we were in luck when as we searched, we saw a counter which was labelled “Information.”

Good Food, Friendly Service at MegaStar Seafood & Hotpot Restaurant

Thursday, April 13th, 2006

My officemates and I have discovered a great place to eat at: MegaStar Seafood & Hotpot Restaurant located at 512 General Malvar St., cor. A. Mabini Street, Malate Manila. It is near the vicinity of Pan Pacific Hotel.
Why is it a great place? The food is good. The prices are reasonable. Service is friendly. What [...]

Shoe Quality and Repair

Friday, March 10th, 2006

Of all the things women buy, shoes are probably one of the most important items we could get. It is critical to get good-fitting and comfortable shoes as the wrong pair can ruin your mood for the day, wreck your feet, and woe to people around you when that happens.

Advice to Restaurant Owners

Tuesday, February 14th, 2006

We (my officemates and I) have blacklisted two eating places at Robinsons Place Manila as we were not happy with the service they gave us the last time we ate there. Restaurant O (serves Asian food, heavy on Thai food and noodles) and Restaurant T Y (serves good Chinese food, sayang) took so long to [...]